Privacy Policy

Last Updated: April 2026

We at isbulk.com are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or place an order.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when you:
- Create an account or place an order on our website
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone, or other means
- Browse our website (automatically collected data)

The types of personal information we may collect include:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment details (credit/debit card, PayPal, Klarna, Google Pay)
- Order history and product preferences
- IP address, browser type, and browsing behaviour (via cookies)

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery
- Manage your account and provide customer support
- Send order confirmations, dispatch notifications, and tracking details
- Communicate about products, promotions, and special offers (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud
- Comply with legal obligations

3. LEGAL BASIS FOR PROCESSING (UK GDPR)

We process your personal data based on the following lawful grounds:
- Performance of a contract: to fulfil your orders and provide services
- Legitimate interests: to improve our products, website, and customer experience
- Consent: for marketing communications (you can withdraw at any time)
- Legal obligation: to comply with applicable laws and regulations

4. INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Delivery and courier services to fulfil and deliver your orders
- Payment processors (Visa, Mastercard, Maestro, Amex, PayPal, Klarna, Google Pay) to securely process your transactions
- Analytics providers (e.g., Google Analytics) to understand website usage
- Service providers who assist in operating our website and business, under strict data processing agreements
- Law enforcement or government agencies when required by law

5. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order data is typically retained for 6 years in accordance with UK tax and accounting regulations.

6. COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage your cookie preferences through your browser settings or via the cookie consent banner displayed on our website. For more information, please refer to our Cookie Policy.

7. YOUR RIGHTS (UK GDPR)

Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (right to erasure)
- Object to the processing of your personal data
- Request restriction of processing
- Data portability (receive your data in a structured format)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at the details provided on our Contact page.

8. CHILDREN'S PRIVACY

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

9. INTERNATIONAL TRANSFERS

Where your personal data is transferred outside the UK, we ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.

10. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

For any questions regarding this Privacy Policy, please contact us:
Email: [contact@isbulk.com]
Website: https://isbulk.com